BANDAR SERI BEGAWAN – Insurans Islam TAIB General Takaful on Tuesday rolled out its iCare mobile app, a service that allows customers to request emergency roadside assistance through their mobile phones.
Available in both the App Store and Google Play, iCare will connect customers directly to the service centre to request towing services for mishaps such as a flat tyre or battery, empty fuel tank, or lost keys.
The app ensures customers will get help anytime and anywhere, using GPS tracking technology to locate their vehicles and therefore shortening wait times.
Hj Mohd Fuaad Hj Zaini of Bengkel Kereta Berakas, Insurans Islam TAIB’s strategic partner, said the call centre receives around 100 calls a day and the response time for roadside assistance is typically 30 to 45 minutes.
The new iCare app will require existing customers to scan a QR code to access their customer claim card.
To request the QR code, clients can call the company hotline at 2422222, but by next week Insurans Islam TAIB will be sending customers SMS push notifications with prompts to download the QR code and iCare app.
Hj Mohd Fuaad added that they will be adding more tow trucks to their lineup, as well as more motorcycles for the Car Accident Response Service, which assists motorists who may feel overwhelmed after an accident.
The 24-hour service is aimed at ensuring safety of drivers after an accident, and also helps them take statements and photographs on the scene, assists with arranging alternative transport, and makes sure customers’ interests are protected.
“We are proud to employ a majority of local staff to carry out the duties 24 hours, seven days a week,” said Hj Mohd Fuaad. “The iCare Centre has also increased the number of female workers for roadside assistance to help female drivers who face vehicle breakdown.”
Insurans Islam TAIB hopes to extend the iCare service to Temburong once the bridge connecting it to Brunei-Muara is complete.